5 Steps to Effectively Communicate in a Crisis

In an earlier blog, I focused on preparing for a crisis, I talked about steps that every business should take to prepare for the inevitable. Today, I’m following up with five tips for managing a crisis once you’re in the middle of it. This list is certainly not all-inclusive, but if you start here, you’ll find yourself in a better position to engage during a crisis.

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4 Steps for Crisis Management Planning

Several years ago, a friend’s house was vandalized while she was at work. Watching her deal with the aftermath and live with the fear of it happening again inspired me to install a home security system. When the company representative showed up at my house to sign papers and begin installation, he asked when my house had been robbed. I replied that it had never been robbed. He looked at me in stunned silence. 

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5 Smart Questions Startups Should Ask to Identify their Target Market

When we meet with new clients, one of the first things we ask is, “who is your target market?” Inevitably the answer is “everyone.” We get it. You’re new, and you want brand recognition; it feels like everyone is a potential for business. Plus, you don’t want to cut out new business opportunities when you’re a small enterprise watching your cash flow. But selecting your best target market isn’t cutting anyone out. It’s simply helping identify a priority customer, and it’s one of the most important steps in your marketing plan.

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